Support

It is possible that the correct pairing procedure was not followed or an error occurred during the process. In this case, the headphones must be reset to factory settings. Leave the headphones in the charged docking station so that they are switched off. Remove both headsets from the list of connected devices on your phone. Remove the headphones from the dock, tap both simultaneously 9 times in quick succession to reset the settings and return them to the dock. This way, the headphones are ready to pair again. Take them out of the dock, wait a moment for them to pair with each other, and then pair them to your phone. If this does not work, please contact our support.

If this condition occurs, it can usually be resolved by resetting the headphones to factory settings. To perform a factory reset, tap both headphones at once 9 times in rapid succession.

The transducer size of these headphones is 6 mm.

The frequency range for these headphones is 20Hz–20Khz.

With the new package, the headphone connectors are resealed with protective foil. Please check that you have removed the foil before use.

Putting the headphones into factory settings according to the instructions should eliminate this issue.

Please make sure your docking station is fully charged. If the docking station is empty, the headphones will not detect that they are already in the dock and will not be switched off.

Yes, all control combinations are described in the included instructions.

Laptops usually have Bluetooth integrated, so there should be no problem with the connection. In the case of a desktop computer, you usually need to purchase a Bluetooth adapter.

Yes, the headphones have Double Master technology that allows this.

For full use of Double Master technology, the microphone is placed on both earpieces.

Our headphones do not have IP protection.