Support

Personal things finder FIXED Smile

Personal things finder FIXED Smile

Quick help

The SMILE finder keeps disconnecting from my phone equipped with Android OS

The "No Items Lost" notification provides a permanent connection. If it still keeps disconnecting, go to the Smile Help tab. You will find settings for each phone brand that need to be changed in your phone. The phone itself evaluates which applications to end in order to save battery power. Therefore, it is necessary to set Smile application as a safe one.

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The "No Items Lost" is displayed permanently. Why?

This way it is ensured that your SMILE device remains connected to your Android phone all the time. As the Android platform is greatly diversified meaning there are a lot of versions and a lot of different superstructures, each phone behaves a little bit differently. Therefore, the notification is being displayed to ensure that your particular Android device will not shut down the SMILE application, the notification is being displayed. Tanks to that your SMILE device will be permanently connected and the SMILE application will always be capable to track the location of items you care about.

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I cannot find any FIXED SMILE applications on Google Play.

If Play Store does not find any result, it most likely means your phone is not supported. The technology which the SMILE finders run on, i.e. Bluetooth LE, is properly supported by Android 5.0 and higher. If you have a lower version of the Android OS, unfortunately there can be certain issues.

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FIXED SMILE application only supports phones equipped with Android 5.0 or higher. Why?

Android OS reliably supports Bluetooth LE technology from version 5.0 or higher. Unfortunately, the lower version of the OS does not support the technology needed for running the SMILE finders or the support is not stable enough. To use SMILE devices smoothly, upgrade to the higher OS version. Sometimes it can be done easily by downloading the update, but it is often necessary to exchange the entire phone.

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Why Fixed SMILE does not work on Android version 6.0.0.?

The failure is not on our receiver. Android version 6.0.0 (Marshmallow) has come with an error that has basically prevented some Bluetooth devices from communicating with the phone. This error has been fixed by developers in the version 6.0.1. Unfortunately, the version "six" stays problematic and there is no way to fix the communication between SMILE and the Android 6.0.0 phone. Thousands of other devices have been affected in the same way.

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Which Bluetooth version the SMILE device uses?

FIXED SMILE uses Bluetooth 4.0. Respectively, a version with a low energy consumption prolonging the battery life of the device up to one year.

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The SMILE device asks for a password during pairing. Why?

The connection with the Bluetooth SMILE Personal Protector is protected with a private password that prevents unauthorized connection of third parties and persons. However, FIXED SMILE uses a secure connection and, when you are registered on the FIXED server, you can select an option of connection without the need for a password. The phone requires a password when you try to connect with the device outside of the FIXED mobile application. So, if you're trying to connect directly through your phone's Bluetooth settings, you'll be prompted for a password. Simply go to the SMILE application and the password will not be required. Pairing occurs automatically when the SMILE device is turned on, then all you need is to press the + button and a new SMILE device is added to the application.

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The SMILE device is permanently disconnected, and battery status information is also unavailable

Most often this situation occurs when the Stop Tracking function is accidentally enabled in the setting of a particular SMILE device (e.g. Home Keys). This function will stop any transfer of information between the device and your phone. This comes handy when the tracked object stays at home, for example, and you go for a holiday or a business trip. The application will not track the location of the device continuously, which will prolong the battery life of your phone.

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The SMILE device keeps on disconnecting and reconnecting Why?

The strength of the signal and therefore the quality of your the connection between the SMILE device and your phone depend on the surrounding conditions. In the open space the connection is usually very strong and stable up to 80 meters of distance. But as soon as the obstacles such as cars, houses and walls, the signal strength is rapidly decreasing. If you are away on the edge of a stable connection, it may cause continuous disconnecting and reconnecting. When disconnection occurs, the FIXED SMILE application stores the time and the last known location and immediately starts searching for the disconnected SMILE device. The goal is to find the disconnected device as soon as possible. To stop pop-up notifications, just create and activate a new secure zone. The notifications about disconnection and reconnection will not be available in this zone You can also deactivate all notifications and let the SMILE application work in the background.

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How to transfer once registered SMILE device to another user account?

We pay close attention to the security of the tracked objects and the privacy of our customers. If you need to transfer a previously registered SMILE device to a new account, please, contact us through the support section and send a screen of the phone with the unique code of your SMILE device. Also specify why you need to transfer it. We will unregister the SMILE device thus it will be available to get registered on a new customer account.

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A battery of the SMILE device ran out in a few days. Why?

This situation is quite exceptional. However, the battery can go flat within few days when the device is exposed to extremely low temperatures. In this case, replace the battery with a new battery of better quality.

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The notifications sound is too short - is it possible to set a different sound?

Yes, it is. In-app settings, you can choose from several sound schemes that change the overall app sound behavior. Selecting a sound scheme affects, for example, the connect and disconnect sound or the ringing sound. The ringing sound happens, when you double-click the SMILE button. We have chosen double-click over the single-click to eliminate random clicks and thus accidental ringing.

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The SMILE app keep crushing

This situation mostly occurs due to overloading your smartphone's memory. It means that you have currently open, for example, 20 or more applications, and the phone can no longer handle the request to start and keep running other applications. In this case, close several of running apps and ideally restart your smartphone. This operation will release the memory, and the SMILE apps will run again without any problems. If even after this operation the apps still falls, contact our customer support.

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