Support

I lost my FIXTAG, what should I do?

In the Find app, go to the Items section, select the item you're looking for and click Lost - Turn on. Next, add the necessary information for the finder and activate the function.

I found FIXTAG, how can I contact its owner?

In the Find app, go to the Objects section and select Identify found object.

My FIXTAG is near me but I can't see it, how can I find it?

You can find FIXTAG by playing the sound or by using the LED light that is located under the button.

Can I track animals or children using FIXTAG?

FIXTAG is only for tracking your belongings. If the Tag is in the near distance of another user, out of your reach, the user will be alerted by a notification on their iPhone.

How do I find out the current battery status?

You can see the current battery status by tapping on a specific Tag, the battery icon is shown below its name.

How long does the battery last in FIXTAG?

The battery lasts about 1 year.

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