Support

I lost my FIXED Card, what should I do?

In the Find app, go to the Items section, select the item you're looking for and click Lost - Turn on. Next, add the necessary information for the finder and activate the function.

FIXED Card is near me but I can't see it, how can I find it?

You can find the FIXED Card by playing the audio from the Find app.

Can I track animals or children with my FIXED Card?

FIXED Card is only for tracking your stuff. If the card is in the vicinity of another user, out of your reach, the user will be alerted by a notification on their iPhone.

How do I find out the current battery status?

You can find the current battery status in the find app - by tapping on a specific FIXED Card, the battery icon is shown below its name. If the card needs to be recharged, the app sends you a notification and the battery icon turns red.

How often do I need to charge the FIXED Card?

The FIXED Card only needs to be charged once every three months.

How does the FIXED Card charge?

FIXED Card can be charged on any wireless charging pad.

How long does the FIXED Card take to charge?

Charging takes about 1 hour. During charging the LED indicator flashes, after a full charge it lights up permanently.

What is the recommended charger power for FIXED Card?

FIXED Card can be charged on any wireless charger.

Does the FIXED Card have a MagSafe magnet?

FIXED Card does not have a MagSafe magnet.

What level of protection does FIXED Card have?

FIXED Card is IP67 certified, i.e. waterproof when submerged to a depth of 1 meter for 30 minutes. It is also protected against dust ingress.

What are the dimensions of the FIXED Card?

Dimensions are 85 x 54 x 3 mm

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